Shipping Policy
This Shipping Policy explains how Tunevella processes, ships, and delivers orders placed through our official website.
Order Processing
Orders are usually processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day. During peak seasons, promotional periods, or periods of high order volume, processing times may be slightly longer.
Once your order has been processed and dispatched, you will receive a shipping confirmation email where tracking information is available.
Shipping Destinations
Tunevella ships to selected regions where our delivery network is currently available.
Available shipping destinations, shipping methods, and delivery estimates will be displayed at checkout before your order is completed.
If your location is not available at checkout, this means we are currently unable to ship to that destination.
Shipping Methods and Estimated Delivery Time
Tunevella works with trusted logistics partners and regional fulfillment services to deliver orders safely and efficiently.
Estimated delivery times are as follows:
| Shipping Method | Estimated Delivery Time | Description |
|---|---|---|
| Standard Shipping | 5–10 business days | Available for most supported regions |
| Local / Regional Delivery | 3–7 business days | Available for selected areas with faster fulfillment coverage |
| Extended Area Delivery | 7–15 business days | May apply to remote areas or regions with limited carrier coverage |
Delivery times are estimates only and are calculated from the date the order is dispatched, not from the date the order is placed.
Delivery Time
Most orders are delivered within 3–15 business days, depending on the delivery destination, shipping method, carrier availability, and local logistics conditions.
Please note that delivery may be affected by factors beyond our control, including but not limited to:
- Public holidays
- Severe weather conditions
- Carrier delays
- Incorrect or incomplete address information
- Customs or local clearance procedures where applicable
- Remote area delivery limitations
Tunevella is not responsible for delays caused by third-party carriers or circumstances beyond our reasonable control.
Shipping Fees
Shipping fees, if applicable, are calculated at checkout based on your delivery address, selected shipping method, order value, and current logistics costs.
Any available free shipping options or promotional shipping offers will be clearly displayed at checkout.
Order Tracking
Once your order has been dispatched, tracking information will be provided by email where available.
Please allow 24–72 hours for tracking information to update after the package has been handed over to the carrier.
If your tracking information has not updated after this period, please contact our customer support team for assistance.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please carefully check your shipping address, phone number, email address, and postcode before completing your purchase.
If a package cannot be delivered due to incorrect or incomplete shipping details, additional delivery fees may apply. Tunevella is not responsible for failed deliveries caused by incorrect customer-provided information.
Failed Delivery or Returned Packages
If a package is returned to us due to failed delivery, refusal of delivery, incorrect address information, or failure to collect the package in time, we will contact you to arrange the next steps.
Additional shipping fees may apply for reshipment.
If the order is cancelled after a failed delivery, any original shipping fees may be non-refundable.
Customs, Duties, and Local Charges
For certain destinations, local taxes, duties, import fees, or other charges may apply depending on local regulations.
These charges, if applicable, are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise stated at checkout.
Tunevella is not responsible for delays or additional costs caused by local authorities, customs procedures, or regional regulations.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery timeframe, please contact us with your order number and tracking details.
We will assist in checking the shipment status with the carrier and provide reasonable support where possible.
Please note that delivery investigations may take additional time depending on the carrier’s process.
Contact Us
If you have any questions about shipping, delivery times, or your order status, please contact our customer support team.
Email: support@nyveroaudio.com