Last Updated: June 10, 2026
At NYVERO, we want you to be satisfied with your purchase. This Returns & Exchanges Policy explains the conditions under which returns, exchanges, or refunds may be accepted for purchases made through https://nyveroaudio.com/.
NYVERO is operated by TINOO LIMITED.
Registered Office Address: L220 Beaconside Business Village, Stafford, United Kingdom, ST18 0BF
Customer Service Email: support@nyveroaudio.com
Please read this policy carefully before making a purchase. By placing an order on our website, you agree to the terms of this Returns & Exchanges Policy.
1. Return Eligibility
You may request a return within 30 days after receiving your order, provided that the item meets the following conditions:
- The item is unused, unopened, and in its original packaging
- The item is in the same condition as received
- All original accessories, manuals, labels, and packaging materials are included
- Proof of purchase or order confirmation is provided
- The item has not been damaged due to misuse, improper handling, accidental damage, liquid damage, unauthorized modification, or unauthorized repair
We reserve the right to refuse a return if the returned item does not meet the above conditions.
2. Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or usage considerations.
Non-returnable items may include:
- Opened or used earphones, earbuds, headphones, or other personal-use audio products
- Items with missing accessories, packaging, labels, manuals, or original product components
- Items damaged due to misuse, improper installation, accidental damage, liquid damage, unauthorized modification, or unauthorized repair
- Clearance, final sale, or promotional items marked as non-returnable
- Gift cards or digital products, if applicable
This does not affect any statutory rights you may have under applicable consumer protection laws.
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at support@nyveroaudio.com as soon as possible after delivery.
To help us review your request, please include:
- Your order number
- Your full name and the email address used for the order
- A clear description of the issue
- Photos or videos showing the product condition, packaging, shipping label, or defect
After reviewing the information, we may offer a replacement, exchange, refund, repair solution, or other appropriate resolution depending on the situation.
4. How to Request a Return or Exchange
To request a return or exchange, please contact our customer support team before sending any item back.
Email: support@nyveroaudio.com
Please include your order number and the reason for your return or exchange request.
Once your request is reviewed and approved, we will provide return instructions. Please do not send products back without contacting us first.
Items returned without prior authorization may be refused and may not be eligible for refund or exchange.
5. Exchanges
Exchanges are subject to product availability.
If the requested replacement item is available, we may arrange an exchange after the original item has been received and inspected.
If the requested item is unavailable, we may offer an alternative product, store credit, refund, or another suitable solution.
6. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If approved, the refund will be processed to the original payment method used for the order.
Refund processing times may vary depending on your payment provider, bank, or card issuer. In most cases, it may take several business days for the refund to appear in your account after it has been processed.
Original shipping fees, handling fees, payment processing fees, or other service fees may not be refundable unless the return is caused by our error, a defective item, or an incorrect item.
7. Return Shipping Costs
Unless otherwise stated, customers are responsible for return shipping costs.
If the return is caused by our error, such as receiving an incorrect, damaged, or defective item, we may provide a return shipping solution or reimburse reasonable return shipping costs after review and approval.
We recommend using a trackable shipping service when returning items.
NYVERO is not responsible for returned items that are lost, delayed, or damaged during return shipping.
8. Return Address
Please contact us at support@nyveroaudio.com to obtain return authorization and return instructions before sending any item back.
Return Processing Address:
L220 Beaconside Business Village
Stafford
United Kingdom
ST18 0BF
Please do not return products without prior authorization. Items returned without approval may be refused, returned to sender, or may not be eligible for refund or exchange.
9. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at support@nyveroaudio.com.
If your order has not yet been processed or shipped, we may be able to cancel it and issue a refund.
If the order has already been processed or shipped, it cannot be cancelled. In that case, you may request a return after receiving the order, subject to this Returns & Exchanges Policy.
10. Refused or Undeliverable Packages
If a package is refused, unclaimed, or returned to us due to an incorrect or incomplete shipping address provided by the customer, additional shipping fees, return shipping costs, handling fees, or carrier charges may be deducted from any eligible refund.
Please ensure that your shipping information is complete and accurate before placing an order.
11. Contact Us
If you have any questions about returns, exchanges, refunds, cancellations, or order issues, please contact us:
NYVERO
Operated by TINOO LIMITED
Registered Office Address: L220 Beaconside Business Village, Stafford, United Kingdom, ST18 0BF
Website: https://nyveroaudio.com/
Customer Service Email: support@nyveroaudio.com