Returns & Exchanges

Last Updated: June 10, 2026

At NYVERO, we want you to be satisfied with your purchase. This Returns & Exchanges Policy explains the conditions under which returns, exchanges, or refunds may be accepted for purchases made through https://nyveroaudio.com/.

This website is operated by TINOO LIMITED.

Customer Service Email: support@nyveroaudio.com
Customer Support / Return Processing Address: UNIT 08, 15/F WITTY COMM BLDG1A-1L TUNG CHOI STREET, KLNHONG KONG

Please read this policy carefully before making a purchase. By placing an order on our website, you agree to the terms of this Returns & Exchanges Policy.

1. Return Eligibility

You may request a return within 30 days after receiving your order, provided that the item meets the following conditions:

The item is unused, unopened, and in its original packaging
The item is in the same condition as received
All original accessories, manuals, labels, and packaging materials are included
Proof of purchase or order confirmation is provided
The item has not been damaged due to misuse, improper handling, accidental damage, or unauthorized repair

We reserve the right to refuse a return if the returned item does not meet the above conditions.

2. Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or usage considerations. Non-returnable items may include:

Opened or used earphones, earbuds, headphones, or other personal-use audio products
Items with missing accessories, packaging, labels, or manuals
Items damaged due to misuse, improper installation, accidental damage, liquid damage, or unauthorized modification
Clearance, final sale, or promotional items marked as non-returnable
Gift cards or digital products, if applicable

This does not affect any statutory rights you may have under applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at support@nyveroaudio.com as soon as possible after delivery.

To help us review your request, please include:

Your order number
Your full name and email address used for the order
A clear description of the issue
Photos or videos showing the product condition, packaging, shipping label, or defect

After reviewing the information, we may offer a replacement, exchange, refund, repair solution, or other appropriate resolution depending on the situation.

4. How to Request a Return or Exchange

To request a return or exchange, please contact our customer support team before sending any item back.

Email: support@nyveroaudio.com

Please include your order number and the reason for your return or exchange request.

Once your request is reviewed and approved, we will provide return instructions. Please do not send products back without contacting us first. Items returned without prior authorization may not be accepted.

5. Exchanges

Exchanges are subject to product availability.

If the requested replacement item is available, we may arrange an exchange after the original item has been received and inspected.

If the requested item is unavailable, we may offer an alternative product, store credit, refund, or another suitable solution.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be processed to the original payment method used for the order.

Refund processing times may vary depending on your payment provider, bank, or card issuer. In most cases, it may take several business days for the refund to appear in your account after it has been processed.

Original shipping fees, handling fees, or other service fees may not be refundable unless the return is caused by our error, a defective item, or an incorrect item.

7. Return Shipping Costs

Unless otherwise stated, customers are responsible for return shipping costs.

If the return is caused by our error, such as receiving an incorrect, damaged, or defective item, we may provide a return shipping solution or reimburse reasonable return shipping costs after review and approval.

We recommend using a trackable shipping service when returning items. We are not responsible for returned items that are lost, delayed, or damaged during return shipping.

8. Return Address

Please contact us at support@nyveroaudio.com to obtain return authorization before sending any item back.

Our customer support / return processing address is:

250 Yonge Street, Suite 2201
Toronto, ON M5B 2L7
Canada

Please do not return products without prior authorization. Items returned without approval may be refused or may not be eligible for refund or exchange.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at support@nyveroaudio.com.

If your order has not yet been processed or shipped, we may be able to cancel it and issue a refund.

If the order has already been shipped, it cannot be cancelled. In that case, you may request a return after receiving the order, subject to this Returns & Exchanges Policy.

10. Refused or Undeliverable Packages

If a package is refused, unclaimed, or returned to us due to an incorrect or incomplete shipping address provided by the customer, additional shipping fees, handling fees, or return costs may be deducted from any eligible refund.

Please ensure that your shipping information is complete and accurate before placing an order.

11. Contact Us

If you have any questions about returns, exchanges, refunds, or order issues, please contact us:

NYVERO
Operated by TINOO LIMITED
Website: https://nyveroaudio.com/
Customer Service Email: support@nyveroaudio.com

Customer Support / Return Processing Address: UNIT 08, 15/F WITTY COMM BLDG1A-1L TUNG CHOI STREET, KLNHONG KONG